1. Where does the jewellery come from and how is it made?
  2. How many of each design do you produce?
  3. How do I know the stones are real?
  4. What about the Gold? Is that real?
  5. How do I know the size of a piece?
  6. What about the colour of the stones?
  7. Do you do bespoke jewellery?
  8. How do I best care for my jewellery?
  9. What if there is an accident and my jewel breaks?
  10. Can you help me choose a gift?
  11. What if I do not like the jewel once I receive my order?
  12. Can I see the jewellery in real life anywhere?
  13. What if the jewellery is too big/small for me?
  14. What payment methods do you accept?
  15. Is VAT included in the price?
  16. How will my jewellery be delivered?
  17. Will my jewellery be insured during transit?
  18. Can I order from overseas?
  19. Does the jewellery come in a box?
  20. Can you gift wrap my jewel?
  21. What is your return policy?
  1. Where does the jewellery come from and how is it made?
    Dancing Apsara jewellery is carefully handcrafted in India using ancient techniques that have been passed down through generations. Most of the pieces are designed by Dancing Apsara, however some pieces are simply so beautiful we could not resist buying the already finished products and bringing them back to England with us from our travels.

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  2. How many of each design do you produce?
    This will depend on the design. Some pieces are unique, and others are produced in larger quantities. However the production rarely exceeds more than 20 pieces, ensuring that our clients will always feel that they are in the possession of a truly unique and original treasure.

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  3. How do I know the stones are real?
    As Gemmologists, the Dancing Apsara team inspects and performs the necessary tests on all gems to ensure that the stones are genuine.

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  4. What about the Gold? Is that real?
    Most of our pieces are 18 Karat Gold and we check this by bringing the jewels to the London Assay Office once they have arrived from India. At the Assay office, each piece is then tested and stamped with the Dancing Apsara Hall Mark. In the event that the jewel is less than 18 Karat Gold, this is disclosed in the jewel description.

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  5. How do I know the size of a piece?
    The size information is displayed next to each piece in the shopping section. However, please be aware that the sizes are approximate and might vary slightly.

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  6. What about the colour of the stones?
    The colour might vary from computer to computer and therefore we cannot guarantee that the colour you see on the web sight is completely accurate. However, most of our jewels are far more beautiful in reality than on the website, so hopefully you will be pleasantly surprised!!!

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  7. Do you do bespoke jewellery?
    No, unfortunately we do not do bespoke jewellery.

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  8. How do I best care for my jewellery?
    Stones can break if they are accidentally dropped onto a hard surface. We therefore recommend that you do not put them on or remove them in the bathroom or over a hard floor. Ideally the jewels should be handled over your bed or other soft surface. Stones except for diamonds can scratch so we recommend you keep them separated from other jewels either in their box or pouch whenever you are not wearing them. Some coloured stones can fade with time if continually exposed to light. It is therefore our recommendation that they be kept in a box or pouch whenever they are not being worn. Porous stones such as Pearls, Emeralds and Opals are sensitive to chemicals such as perfume, hair spray and body lotion. Please do not use them directly on or near these stones. If you need to clean the jewels, luke warm soapy water is best except for porous material such as pearls and opals, that are better cared for using a soft dry cloth. We do not recommend that you wet strung pieces of jewellery, and in any case always avoid using chemicals or any sorts of detergents on your precious stones.

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  9. What if there is an accident and my jewel breaks?
    Depending on the break, we would always first suggest that you bring the jewel to a goldsmith close to where you live. If it is a question of re-stringing a piece of jewellery or replacing a stone, we will gladly help you, however in some cases this might mean having to send the jewel to India. In such instances we ask our clients to be patient as it might be a couple of months before we can get the jewel back to you.

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  10. Can you help me choose a gift?
    Of course – we will always be glad to help you choose the perfect gift for a loved one. Please e-mail us on info@dancingapsara.co.uk or call us on 020 7100 9047 and a sales representative will get back to you shortly.

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  11. What if I do not like the jewel once I receive my order?
    Not to worry! Provided the plastic tag and label attached to the jewel is left intact, you have the right to change your mind within 14 days of receiving your treasure. Simply place the jewel in the original packaging and send it back to us using a safe, recorded method.

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  12. Can I see the jewellery in real life anywhere?
    Please have a look at our events page which features up and coming Cocktail Parties, fairs etc… You can also make a private appointment with us and we would be happy to arrange to meet you in person in our central London office. For more information, please contact us directly on info@dancingapsara.co.uk or on tel no: 020 7100 9047

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  13. What if the jewellery is too big/small for me?
    In this case we are happy to order an example tailor made to your size. However we kindly ask our clients to be patient with us as all pieces are hand made in India, and therefore their manufacture does take some time. We estimate a couple of months. But we are sure - in the end – it will be worth the wait!

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  14. What payment methods do you accept?
    We take most debit and credit cards via our secure payment system provided by Paypal.

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  15. Is VAT included in the price?
    Yes, VAT of 20% is always included in the quoted price.

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  16. How will my jewellery be delivered?
    Your treasures will be delivered by a reputable courier service who will require a signature upon delivery.

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  17. Will my jewellery be insured during transit?
    Yes, the jewellery will be insured by us until it reaches its destination.

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  18. Can I order from overseas?
    Yes, we are happy to ship overseas! Please be aware that you might have to pay for customs duty of the goods when they arrive in your country. This amount varies from country to country. Please check with your local customs duty office.

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  19. Does the jewellery come in a box?
    Yes, the jewellery always comes in a black box.

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  20. Can you gift wrap my jewel?
    Yes, we are happy to gift wrap the jewels for you.

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  21. What is your return policy?
    Providing the jewel is undamaged, in its original packaging and that the PLASTIC TAG TOGETHER WITH THE LABEL IS LEFT UNTOUCHED, you are entitled to a full refund within 14 days of receiving the jewel. We strongly recommend you use a reputable courier service that required the package to be signed for upon its return. We also advise that you insure the piece during transit.

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